Return Policy

Welcome to XHCVY.com. While we strive to provide you with the best in home decor, we understand that occasionally, you may need to return a product. This Return Policy outlines our guidelines for hassle-free returns.

Eligibility

To be eligible for a return, your item must be in the same condition as when you received it. It should be unused, in its original packaging, and free from any signs of wear or damage.

Time Frame

You have 3 days from the date of delivery to initiate a return. After this period, we may not be able to process your request.

Return Process

To request a return, please contact our customer support team at xhcvy.com with the following information:

- Your order number

- The name of the item you wish to return

- The reason for the return

Our support team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.

Return Shipping

The cost of return shipping is the responsibility of the customer. Please ensure that the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance. XHCVY.com is not liable for items that are lost or damaged during return shipping.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 3 business days for the refund to appear in your account.

Exchanges

If you wish to exchange an item for a different size, color, or style, please indicate this in your return request. Exchanges are subject to product availability.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team within 3 days of delivery. We will arrange for a replacement or refund as applicable.

Non-Returnable Items

Some items are non-returnable, including:

- Gift cards

- Personalized or customized products

- Items marked as final sale

Contact Us

Our customer support team is here to assist you.

Thank you for choosing XHCVY.com. We appreciate your trust in us and are committed to providing you with quality products and exceptional service.